After buying one of our games, did you find that one or more components are damaged or missing?
Send us an email to maurice@dlp-games.de. We are glad to help you.
If parts of your game have been damaged or lost over time, we will happily replace the parts in exchange for shipping costs.
For the following games, we are only responsible for distribution for our partners and therefore do not have any spare parts in stock. Please get in touch directly with the specified producing publisher, they can certainly help you.
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Germany:
Within Germany, Orders over 1000 euros are free of shipping costs.
For orders with a value of less than 1000 euros, the shipping costs are a flat rate of 6.90 euros.
Smaller items can also be sent by small parcel or letter:
Small parcels: 3.90 euros
Letter: 1.50 Euro
Shipping costs to other countries:
Letter Europe: 2.40 euros; World: 3.45 euros
Small parcels EU: 6.90 Euro; World: 11.78 Euro
DHL parcel:
Austria, Belgium, Denmark, Luxembourg, Netherlands: €15.
France, Italy, Sweden: €18.
UK, Greece, Spain, Finland, Ireland, Portugal: €25.
Switzerland, Poland, Czech Republic, Hungary, Latvia, Lithuania, Slovak Republic, Slovenia: €29.
USA and other delivery countries outside the EU:
Prices are based on the current status and can be requested from us.
Shipments to non-EU countries are charged with German VAT. If we receive proof from a customs authority that the goods have been imported into a non-EU country, we will refund the German VAT to the buyer.
Shipments to non-EU countries are charged with German VAT. If we receive proof from a customs authority that the goods have been imported into a non-EU country, we will refund the German VAT to the buyer.
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